Answers calls
- Every call, every hour
- Captures name, address and what's wrong
For plumbing and HVAC companies
Plumbing and HVAC?Rickey does that too.
No-heat call at 11 p.m. Rickey answers, gets the address and the problem, qualifies emergency from routine, and gets it on the board.
Call him with a burst pipe. See how he handles it.
What Rickey does for plumbing and HVAC companies
Outcomes, in your name. Live items work on every account; the rest unlock when your systems are connected.
Qualifies the request
- Emergency vs. routine
- Asks the questions your dispatcher would
Schedules service
- Books where your calendar is connected
- Confirms the window with the customer
Creates leads in your CRM
- Customer and job filed where connected
Follows up
- Maintenance reminders and quotes that went quiet, by phone
Hands off to a person
- On-call tech wanted? Rickey pushes the call through
Call to done in one conversation
- CallRickey answers as your company.
- ProblemHe asks what, where, how bad.
- QualifyEmergency or routine.
- ScheduleOn the board where connected.
- CRMFiled where connected.
Call him with a no-heat emergency.
Pretend it's 11 p.m. and your furnace just quit. See what Rickey does.
Save it. When Rickey calls you back, it comes from this same number.
Call Rickey live
Call him like a customer would, or tell him what your business does and let him answer as you.
- "My furnace quit and it's freezing in here."
- "Can somebody come out tonight?"
- "How much is a service call?"
- "I need a water heater quote."
Have Rickey call you
- Your number
- Your code
- Rickey calls
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Or skip the code and call Rickey yourself: the number on this page
Rickey is calling you now.Pick up. Tell him what your business does.
Give Rickey the phone.
Your techs stay on the job. Rickey takes the calls.