Canceling your plan
You can cancel any HiRickey plan at any time by emailing hello@hirickey.com from the email address on your account. We'll confirm your cancellation by email. There's no cancellation fee. Cancellation takes effect at the end of your current billing period, and Rickey keeps working until then.
Monthly fees
Plans are billed monthly in advance. Monthly fees already paid are not refunded for partial months. Rickey keeps working through the end of the period you paid for. Extra inbound minutes (see our Terms) are billed after they're used and are not refundable.
Setup fee
The one-time setup fee covers configuring Rickey for your business. The setup fee is due only after you review and approve your setup, and it is non-refundable once paid. The one exception: if we're unable to launch Rickey for your business, we refund the setup fee in full.
If something goes wrong on our end
If the Service is unavailable for an extended period because of a problem on our side, contact us. We'll review it and may issue a credit or refund at our discretion.
Your data after you cancel
After cancellation you can download your leads, call logs, recordings, and transcripts for 30 days. After that we delete them from active systems, except where we must keep records by law (for example, consent and do-not-call records).